FREQUENTLY ASKED QUESTIONS (FAQ's)

How Does the Live Stream Work for Members?

  • To access the livestream, you will need to create a member account

  • This member account lets you access the private videos located in The Member Portal

  • To join a live class, simply click "play Live video", which is available 5min before scheduled class times

  • Since it's a live stream, the video quality isn't always crystal clear and/or there may be some lag. These aren't pre-recorded classes. we are right there with you, cheering you on & sweating at the same time. 

When are your LIVE Classes?

  • Our schedule is shared in every Weekly Newsletter, and also posted on our Instagram feed monthly. Check either for the most recent update. 

Can I Cancel My Membership?

  • Yes, anytime! 

  • There are no fees to cancel, pause or re-instate your membership, however, if your request to cancel is within 48 hours of your next payment date, your card will be auto charged for that next payment cycle, and you will have access to your membership until then.

  • To request to change your membership, please go to Manage My Membership

  • If you have any questions or challenges regarding memberships, please send an email to info@shinestrengthandconfidence.com.

Will, it Auto-Charge my Credit Card?

  • Yes, this is a weekly or monthly recurring subscription

  • The reason WHY is to make it as convenient as possible for my regular & most dedicated participants

 

If you have any more questions, we're just an Insta dm away and ALWAYS happy to help!